Job Responsibilities :

• Undergrad student majoring in computer science or engineering (ideally 3rd or 4th year)
• Has basic programming skills and is actively building on them
• Interest in understanding the full software development life cycle and the responsibility of the Software Engineer in Test

Technical Qualifications :

• Working knowledge of SQL
• Working knowledge of Object Oriented programming languages like C#
• Excited about technology

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Job Responsibilities :

• Follow established QA processes for manual and automated application testing
• Develop expertise in applications/modules assigned for testing
• Create Test Plans for assigned projects
• Help develop automated regression testing for product(s)
• Collaborates with other quality and development engineers to build, evolve and maintain a scalable continuous build, test and deployment pipeline
• Create and maintain performance, stress and load testing suites

Qualifications Requirements :

• Strong communications skills
• Solid understanding of object oriented design and software development skills
• .NET and C# experience is a plus
• Minimum of Two years’ application testing experience using both manual and automated approaches
• Technical experience with automated test tools for web based applications
• Knowledge of and experience with T-SQL
• Knowledge and experience working with Selenium/Test Complete is a plus
• Able to prioritize and execute tasks in a time-sensitive environment and the ability to work independently or as part of a team in a deadline driven environment
• Experience in wealth management or financial services preferred

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Job Responsibilities :

• Provide the highest level of in depth technical support by resolving escalated issues by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
• Work collaboratively with clients, team members to achieve desired results.
• Continue internal education, training and certifications to stay ahead of an evolving technical and financial industry landscape, learn new product releases, and increase your value to the company and the client base.
• Own and address client needs and product issues from inception to resolution.
• Work on projects which provide value to the department, the company, and the client base.
• Interpret and validate technical issues, test solutions, follow-up and escalate when necessary.
• Maintain and create detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.

Qualification Requirements :

• Strong customer focus and ability to manage and exceed clients’ expectations for support.
• 2-4 years’ experience in enterprise software, and/or tech industries. Experience in the finance, investment is plus.
• Exceptional sense of ownership and time management skills when handling escalations.
• Exceptional interpersonal skills and ability to work well within a team environment.
• Superior troubleshooting and analysis / resolution skills.
• Ability to understand and convey client business requirements to senior level support resources for escalation.
• High level of proficiency in Networking, SQL, MS Office, and various system architectures and environments is a plus.
• Strong presentation / training skills.
• Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
• Excellent written and verbal communication skills in English, with a strong attention to detail.

The post SENIOR CLIENT SUPPORT appeared first on Arcons Technology.

Job Responsibilities :

• Ability to work effectively in a dynamic and changing environment, while taking the initiative, staying organized and maintaining excellent follow up is required
• Proficient in Microsoft Office, Excel skills a plus
• Excellent interpersonal skills and ability to work well within a team environment

Qualifications :

• Current student or recent grad studying business – economics, finance, etc… (senior student preferred)

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Job Responsibilities :

• Support the Channel Managers in day to day operations to grow both existing and emerging channels resulting in lead flow generation.
• Support key relationships with custodian contacts regionally and nationally through proactive communication efforts.  These communication efforts include phone and/or email campaigns, Zoom demo’s and regional meetings in person
• Monitor, track and document accurate information about custodian contacts in regions.  For example, be able to report on a particular region, how many custodian meetings have taken place in that region and gather sales and lead information in that region
• This individual will work with the data teams (salesforce team but also database teams) to generate reports and create new reporting tools to help automate reporting.  As an Analyst, you’ll review reports and dive into the material to look for trends in the data.  For example, is there statistical evidence that shows our weaknesses and strengths?  What regions of the country are we strong and where may we need to focus more effort.
• Escalate any issues custodian representatives may be having with Advent solutions.  This may range from:   Directing custody people to the appropriate support teams at Advent, introducing a material expert at Advent that can help our shared clients, or answer basic questions about Advent products and solutions
• Support Sales team representatives with lead generation and development. Uncover leads and opportunities through custodian channels and direct those leads to Sales. This may also involve high level pique interest demos or “first stage” evaluations involving custodian representatives
• Develop outbound lead generation strategies: a) Call and email campaigns for custodians. b) Organize web seminars targeted for custodian representatives and their clients/prospects
• Structure new custodian channel coverage and create channel plans for LPL, Raymond James and potentially new independent broker/dealer channels.
• Have expertise in understanding all our commercial and alliance partnership programs
• Assist in the creation of materials for channel interactions, help create topics for quarterly updates, microsite materials and other key documentation the channels and/or sales team may need

Qualifications Requirements :

• Bachelor’s degree, advanced degree a plus
• Some years of experience in Investment Management or closely linked financial software industry
• Working knowledge of investment advisor custodian services
• Strong oral, written and presentation skills.
• Experience working in the Institutional RIA space preferred
• Sales or business development experience

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Job Responsibilities : 

• Creating and designing content for rich and complex financial software applications.
• Work closely with software engineers, interaction/UI designers, support reps, and trainers on developing technical content.
• Create content in different media for different types of users.

Qualification Requirements :

• Ability to create elegant, clear, concise, and usable documents for complex software applications and workflows
• High standards for writing, editing, and information design
• User-focused approach to documentation planning, design, and content strategy
• Good communication skills, in writing and in person
• Ability to quickly learn new technologies and processes
• Some years of experience writing technical content, preferably software documentation
• Bachelor’s degree (or higher) in a technical, communications, finance, or math field
• Experience in the financial services, wealth management, or portfolio accounting industry is a plus
• Knowledge of Adobe Suite, Dreamweaver and Camtasia is a plus

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Job Responsibilities :

• Efficiently manage 5-10 client design projects at once
• Communicating with clients in a proactive, consultative & professional manner
• Design and Deliver training to clients on performance reporting along with our product and service
• Ability to decipher, process and follow through on client requests
• Act as a liaison between clients and internal Black Diamond departments

Qualifications Requirements :

• Bachelor’s Degree from accredited institution
• Finance/Accounting experience is plus.
• Solution-oriented and analytical mindset
• Experience with Microsoft Office Suite
• Strong communication and organizational skills
• WebEx, Zoom or other online meeting tools is plus
• Comfort using conference lines to hold phone-based client meetings

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