SENIOR CLIENT SUPPORT   Job Responsibilities : Provide the highest level of in depth technical support by resolving escalated issues by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals. Work collaboratively with clients, team members to achieve desired results. Continue internal education, training and certifications to stay ahead of […]

CLIENT ADVOCATE   Job Responsibilities : Ability to work effectively in a dynamic and changing environment, while taking the initiative, staying organized and maintaining excellent follow up is required Proficient in Microsoft Office, Excel skills a plus Excellent interpersonal skills and ability to work well within a team environment   Qualifications : Current student or recent grad studying business – […]

TECHNICAL WRITER   Job Responsibilities :  Creating and designing content for rich and complex financial software applications. Work closely with software engineers, interaction/UI designers, support reps, and trainers on developing technical content. Create content in different media for different types of users. Qualification Requirements : Ability to create elegant, clear, concise, and usable documents for complex software applications and workflows High standards for writing, editing, and information design […]